PLEASE NOTE: The return policies below are subject to change based on manufacturer requirements. In addition, we reserve the right to reject any returns that a manufacturer will not accept.

No returns will be accepted without our prior authorization and an SCW return merchandise authorization (RMA) number. RMA numbers issued by SCW are good for 10 business days only and product must be received by the returns department within that time. RMA numbers cannot be extended or re-issued. Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE MANUFACTURER'S BOX. Writing on the box may cause the item to be returned to you or subject to a restocking fee of at least 20%, depending on manufacturer's policy.

All product returns must include the entire product shipped to you, all original boxes, packing and shipping materials, original UPC codes on the manufacturer's boxes, and all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to you or subject to a restocking fee of at least 20%, depending on the condition of the return.

Shipping charges for shipments to you are not refundable. You are also responsible for shipping charges and the risk of loss on all return shipments. We highly recommend using a reputable shipping carrier that will properly pack, fully insure your return shipment, and provide you with proof of delivery. Please keep all packing material and shipping documentation to facilitate the service or return of your products.

Unopened product returns. You may return products in their original factory-sealed container to SCW within thirty days from the order date for a full refund. If the product or any of the product parts, components or accompanying items have been used or are missing or damaged, we may reject the return or charge you an additional restocking fee, at our sole discretion.

Defective and DOA (dead on arrival) product returns. With some exceptions, you must report defective or DOA products to your Account Manager within thirty calendar days of the order date to be eligible for an RMA. Some manufacturers require a case to be opened with them prior to SCW issuing an RMA.

Non-defective product returns. You must report any of the following issues with your products to your Account Manager within thirty days of the order date: shortages, mislabeled product, physically damaged product, incorrect product, or overages.